RowBoat: The Open-Source Engine for Building Multi-Agent AI Customer Support

🧠 What Is It?

RowBoat is an open-source platform developed by RowBoat Labs for building multi-agent AI customer service systems. It allows non-technical teams to define workflows through natural language while offering robust APIs and SDKs for developers to build anything from basic chatbots to sophisticated multi-agent systems.

🔧 Key Features

• Collaborative Workflow Building:
  Non-technical users can define customer support flows using a built-in Copilot assistant, while developers can customize or extend them—bridging the gap between business and engineering.

• Multi-Agent System Support:
  Supports the orchestration of multiple agents, each responsible for distinct tasks such as billing, travel updates, and more.

• Tool & API Integration:
  Extend agent capabilities with external services—such as databases, APIs, or payment systems.

• Python SDK & HTTP API:
  Official support for developers via RESTful API and Python SDK for seamless integration.

• Stateful Conversations:
  Built-in session state management for handling complex, multi-turn interactions with context memory.

⚙️ Technical Architecture

RowBoat is built on top of OpenAI’s Agents SDK and integrates several modern technologies:

• Containerized Deployment:
  Uses Docker and docker-compose to simplify deployment and ensure environment consistency.

• MongoDB for Data Storage:
  Stores configurations, session states, and user data in MongoDB.

• Auth0 for Authentication:
  Provides secure identity and access management through Auth0 integration.

• OpenAI API Integration:
  Leverages OpenAI’s GPT models for natural language understanding and generation.

• MCP Protocol Support:
  Compatible with Model Context Protocol (MCP), enabling integration with other MCP-compliant services.

🔗 Project Repository

• GitHub: https://github.com/rowboatlabs/rowboat

• Website: https://www.rowboatlabs.com

• Documentation: https://docs.rowboatlabs.com

🌍 Use Cases

RowBoat is highly versatile and can be applied across various industries and scenarios:

• Finance:
  Automate billing inquiries, payment reminders, and account updates.

• Insurance:
  Handle policy management, claims status updates, and premium payments.

• Travel & Transportation:
  Provide real-time itinerary updates, booking assistance, and schedule changes.

• Telecommunications:
  Support billing questions, service upgrades, and connectivity troubleshooting.

• Education & Training:
  Offer course information, enrollment support, and learning resource recommendations.